1. Prepaid balance
Unused prepaid credit is refundable on request within 14 days of purchase, minus payment processor fees, provided no promotional credit is included in the refunded amount.
Credit that has been consumed, including credit granted as a promotion, is not refundable.
2. Subscriptions
Monthly subscription fees are not prorated on cancellation, except where required by local consumer law. Cancelling stops future renewals and keeps access until the end of the paid period.
3. Chargebacks
Initiating a chargeback without contacting support first may result in immediate suspension of the account. We will provide usage records to the payment processor to resolve the dispute.
4. How to request a refund
Email [email protected] (placeholder) with the invoice number and account email. Approved refunds are returned to the original payment method within 5–10 business days, subject to processor timelines.
5. Exceptions
Refunds may be refused where there is evidence of abuse, resale in breach of terms, or where the account is under investigation for fraud or a prohibited-use violation.
Questions about this document? Email [email protected] (placeholder). Responses to data protection requests are handled under the privacy policy.